Awards hat trick for Staffordshire Housing Association recognises excellence in service and customer care.

A housing association has won a hat trick of awards in recognition of outstanding service and the way it values its staff. 

In less than two months, Staffordshire Housing Association has been recognised for its quality standards by Investors in Excellence, Investors in Diversity (Level Two) and has achieved Gold accreditation from Investors in People. 

Diane Lea, Chief Executive, said: “These awards have recognised our essential value of delivering exceptional services to our customers and to the diverse communities we serve. 

“We could not have achieved this without the hard work and dedication of our staff, and we are equally delighted to be recognised by Investors in People for investing in our staff to gold standard. 

“We are never complacent, however, and we will use the recommendations in all three accreditation reports to help us get even better at what we do.” 

The Investors in Excellence judges assessed how SHA delivers its services against five key indicators – leadership, resourcing delivery, achievement and the core values of the organisation. 

Stoke-on-Trent based SHA, had to prove its excellence across all categories to achieve Investors in Excellence status.

 Assessors praised SHA for “recognising the importance of customers in shaping and delivering services” and commented that “at every level, importance is placed on delivering positive impacts to customers and communities.” 

The Investors in Diversity Award is a prestigious quality mark given to organisations who are assessed as managing equality, diversity and inclusion effectively.  

Investors in People assesses the way organisations develop and support their staff. The gold standard is the highest form of accreditation available from IiP, and only three per cent of organisations in the UK achieve it. 


For media enquiries contact Sandra Barber at Staffordshire Housing Association on 01782 744533.  

Notes to Editors: 

Staffordshire Housing Group is committed to building a better future for local communities.  The group’s parent organisation, Staffordshire Housing Association, has around 3,000 homes for rent and sale, including three older people’s villages, and offers a range of tenant services. Revival Home Improvement Agency works with older and vulnerable home owners to help them stay warm, secure and independent in well-maintained homes. Blue Mountain Housing Association works closely with refugees to provide essential support and help with access to healthcare, education, training and employment.  Since April 2012, Hanley-based charity Arch has been part of the group. Arch provides accommodation and support services to people in need, including survivors of domestic violence, ex-offenders and young people leaving care. 

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