A sales and lettings business has invested in new staff as part of a continued commitment to customer service excellence.

Belvoir Stoke-on-Trent, Biddulph and Leek, has added two staff members in the last month, with franchise owner Ramona Hirschi reporting increased demand for services.

Sally McNicholas and Amie Carter joined the Belvoir team in September, taking staff numbers to seven, up from two when Ramona bought the business in 2017.

“We’re busier than ever on both the sales and lettings side of the business despite the tough trading conditions,” said Ramona. “Increased overheads in the UK have been well documented and these eat into profit margins in all businesses, but it is crucial service standards remain high and we’re therefore continuing to invest in our team.”

Ramona said current market conditions meant homes are taking longer on average to sell, adding it is important to maintain strong relationships with customers throughout the process.

“Amie has been brought in as a sales administrator and progressor to ensure we work well with customers and move sales to completion,” explained Ramona.

“Sally has joined Belvoir as a Lettings Assistant as we are increasing our number of fully managed properties month on month. Sally will ensure we are up to date with visiting all our properties twice a year and reporting back to our client landlords.”

“While sales typically take much longer to complete during difficult economic times, the opposite tends to be true for lettings, and the rental market is busier than ever with an average of 40 enquiries per property advertised.”

Property and legal expert Ramona took on the business in 2017 and has overseen sustained growth and a major staff development programme. The business has offices in Albion Street, Hanley.

ENDS

To find out more about Belvoir, please see
www.belvoir.co.uk/stoke-on-trent-estate-agents.

For media enquiries please contact Nigel Howle by telephone on 0776 2043436 or by email at [email protected].